Customer Service Charter
CEDAS 7 SERVICE STANDARDS
We will always act with honesty, integrity and openness in all our dealings with you
We will show you courtesy and respect at all times
We encourage our people to identify your expectations and do everything possible to meet or exceed them
We will do everything within our power to meet agreed timetables for the delivery of our services
We will work with you to understand your business and help you achieve your goals
You will never receive an unexpected bill
We will certainly respond to your call before the end of the next working day