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Customer Service Charter



CEDAS 7 SERVICE STANDARDS


We will always act with honesty, integrity and openness in all our dealings with you


We will show you courtesy and respect at all times


We encourage our people to identify your expectations and do everything possible to meet or exceed them


We will do everything within our power to meet agreed timetables for the delivery of our services


We will work with you to understand your business and help you achieve your goals


You will never receive an unexpected bill


We will certainly respond to your call before the end of the next working day